Overview

Returns and Refunds Policy at Foodigo Online Store

At Foodigo, we value your satisfaction and strive to ensure that your online grocery shopping experience is as delightful as our products. In the event that you need to initiate a return or request a refund, please acquaint yourself with our Returns and Refunds Policy outlined below.

Return Policy:

  1. Eligibility:

    • Returns are accepted within 7 days from the date of delivery.
    • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

  2. Initiating a Return:

    • To initiate a return, please contact our customer support team within the stipulated 7-day window.
    • Provide your order number and details of the item(s) you wish to return.
    • Our customer support team will guide you through the return process.

  3. Return Process:

    • Once your return request is approved, we will provide you with instructions on how to return the item(s).
    • Please securely pack the item(s) and include the original invoice.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a Foodigo error or product defect.

Refund Policy:

  1. Refund Eligibility:

    • Refunds are processed for eligible returned items in accordance with our return policy.
    • The refund amount will exclude any shipping charges.

  2. Refund Process:

    • Refunds are processed once the returned item(s) are received and inspected.
    • You will be notified of the approval or rejection of your refund.

  3. Credit Method:

    • Refunds will be credited to the original method of payment used for the purchase.

  4. Timeframe:

    • Please allow a reasonable timeframe for the refund to be reflected in your account, considering the processing time of financial institutions.

Exceptions:

  • Perishable items, as well as personalized or special-order items, are not eligible for return unless there is a defect or error on our part.

Contact Us: If you have any questions or concerns regarding our Returns and Refunds Policy, please feel free to contact our customer support team at [email protected]

Foodigo is committed to ensuring a seamless and fair returns and refunds process, reflecting our dedication to your satisfaction. Thank you for choosing Foodigo for your online grocery needs!